Privacy policy

Privacy Policy

Last updated: March 27, 2026

At UrbanEaz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following types of personal information:

Personal information you provide

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details

  • Any information you provide when contacting customer support

Automatically collected information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages visited

  • Products viewed

  • Referring website or source

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Communicate with you, your purchases or inquiries

  • Provide customer support

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails or marketing messages, where permitted by law

3. Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Shopify and related ecommerce service providers

  • Marketing and analytics providers

  • Legal or regulatory authorities when required by law

We do not sell your personal information to third parties.

4. Payments

All payments made through our website are processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Improve your browsing experience

  • Analyze website traffic and performance

  • Remember your preferences

  • Support marketing and advertising efforts

You can choose to disable cookies in your browser settings, but this may affect some features of the website.

6. Email Marketing

If you subscribe to our newsletter or provide your email during checkout, we may send you promotional emails about our products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Comply with legal, tax, accounting, or regulatory obligations

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact details below.

9. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

UrbanEaz


Email: support@urbaneaz.co.za